Privacy Policy

Alignment Healing Wellness is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Alignment Healing Wellness
Arbroath and Dundee
Email: AHWellness.UK@gmail.com

Alignment Healing Wellness is the data controller for the personal information collected through this website and in connection with appointments, wellbeing sessions, and related services.

For the purposes of data protection law, “we”, “us”, and “our” refer to Alignment Healing Wellness.

What information we collect

We may collect and store the following types of personal information:

• Contact details such as your name, email address, phone number, and address
• Appointment and booking information
• Information provided on intake forms, including health information relevant to your session
• Communication records, such as emails, messages, or enquiries sent to us

Health information is treated as special category personal data under UK GDPR. It is collected only where necessary and handled with particular care in order to provide safe and appropriate sessions.

Why we collect your information

Your information may be used to:

• arrange and manage appointments
• assess whether treatments or sessions are appropriate and safe for you
• tailor sessions to your needs
• communicate with you about bookings or enquiries
• maintain appropriate client records
• meet professional, ethical, and insurance requirements

We only collect information that is relevant to the safe delivery of our services.

Lawful basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

Contractual necessity
Processing is necessary in order to provide the services you have requested when you book an appointment.

Legitimate interests
Processing is necessary to manage the day-to-day operation of the practice and maintain appropriate client communication.

Legal and professional obligations
Certain records may be retained to meet insurance requirements and professional standards.

Health information is processed because it is necessary for the provision of wellbeing services and to ensure client safety.

You are not required to provide personal information. However, if relevant information is not provided, we may be unable to offer a session.

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How long we keep your data

Client records are retained for a minimum of 7 years following your last appointment, in line with insurance and professional guidance.

For clients under the age of 18, records may be retained for 7 years after their 18th birthday.

After the relevant retention period, records are securely destroyed.

How your data is stored

Personal information is stored securely, either electronically or in paper form.

Appropriate measures are in place to prevent unauthorised access, loss, misuse, or disclosure of your personal data. Access to client records is restricted to the practitioner responsible for providing your sessions.

Sharing your data

Your personal information will not be shared with third parties unless:

• you have given explicit consent
• it is necessary to comply with a legal obligation

Your data will never be sold or shared for commercial purposes.

Marketing communications

We will only send marketing communications if you have explicitly opted in to receive them.

You may withdraw your consent to receive marketing communications at any time.

Your data protection rights

Under UK data protection law, you have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete information
• request erasure of your personal data in certain circumstances
• request restriction of processing where appropriate
• object to the processing of your personal data
• request transfer of your personal data to another organisation where applicable

Requests relating to your personal data can be made by contacting us using the details provided above.

Website data

This website may collect limited technical information, such as IP address or browser data, for security and website functionality.

Cookies may be used to ensure the proper functioning of the website. These are limited to essential website operation unless otherwise stated.

Complaints

If you have any concerns about how your personal data is handled, please contact us and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk